All purchases over $50 are with free shipping, all purchases below $50 are charged $9.95 for the shipping. Roastville reserves the right to change the shipping costs at any time.
Delivery of Goods
Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post and Couriers Please. Whilst we make every effort to track these items with our delivery partners, Roastville accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.
Refund & Exchange Conditions
Roastville does not allow any returns on coffee purchased unless there is a quality issue with the coffee. All products must be returned in a saleable condition as soon as possible following purchase. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Roastville.
Returns, Refunds & Exchanges
In case of dissatisfaction with any product purchased in the Roastville website, www.roastville.com.au please contact firstname.lastname@example.org and we will be happy to organize an exchange or refund for you.
Shipping & Returns
We deliver only in Australia. We aim for all orders to arrive within 7 business days unless notified otherwise. We do our best to process and dispatch orders within 48 business hours, however in some cases dispatch may take about 2 to 4 days from order, depending on when the beans you ordered were roasted.
Once you place an order you'll receive an email with your order summary and tracking information.
Get in touch
In case of dissatisfaction with any product purchased in our website, contact us email@example.com and we will be happy to organize an exchange or refund for you.
We only use the best beans available worldwide. If your order gets lost or damaged in transit, or if you're not satisfied by any reasons, contact us and we'll do our best to resolve the issue.