Refund policy

RETURNS, REFUNDS & EXCHANGES
In case of dissatisfaction with any product purchased in the Roastville website, www.roastville.com.au please contact info@roastville.com.au and we will be happy to organize an exchange or refund for you.

REFUND & EXCHANGE CONDITIONS
Roastville does not allow any returns on coffee purchased unless there is a quality issue with the coffee. All products must be returned in a saleable condition as soon as possible following purchase. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Roastville.